Unfortunately we cannot say the same for the Palms Place staff at all! In fact we cannot believe that the staff of the actual hotel was so poor. Our AirBNB service was phenomenal our hosts were attentive. We booked this Suite through AirBNB for 11 nights. The suite was nice, the balcony view is beautiful, the jacuzzi tub is.

at 3:20 we came to the front desk and the room was not ready the front desk girl said it's not ready and i said the rooms are guaranteed at 3pm, she walks to the back and comes out with keys. But nonetheless this was just the beginning.ģ:00 PM came and STILL NO CALL from the Palms. But why should i receive rude or poor quality service because i booked through airbnb? shouldn't the Palms Hotel staff supply me with the same quality of service as any other guest, maybe it would incline me to book directly through the hotel. We arrived at 11 am on a flight from New York, we were told at check-in the room was not ready but they would call when it was (which was fine with us we expected that), our dates of stay was wrong and the front desk check in girl was rude and told me it is what it is since i booked through airbnb, i contacted my host who immediately contacted the palms and it was corrected.

Palms place review las vegas